Frequently Asked Questions
Everything you need to know about products, orders, shipping, returns and getting the most from CuratedGlow.
CuratedGlow Beauty is a London-curated, Korea-made skincare brand beginning with two focused face serums. We are here to simplify K-Beauty into a clearer, more trusted routine — glow care, hydration care and no unnecessary clutter.
CuratedGlow is created for modern routines and welcomes people of all backgrounds, lifestyles and identities. Beauty has no single look or boundary — our aim is to help you feel more confident in your own skin through a simpler, more trusted K-Beauty routine.
As individual skin can respond differently, patch test before first use and stop use if irritation occurs. Please review the product information and ingredient list before use.
We will work with trusted delivery partners to ship CuratedGlow orders safely and efficiently. Final delivery options estimated timelines and carrier details will be shown before checkout.
We want every customer experience to feel clear and fair. Cancellation, returns and refunds are handled in line with our Returns & Refunds Policy. For hygiene and safety reasons, change-of-mind returns can only be accepted where the product is unopened, unused and the tamper-evident seal remains intact.
For support, please contact us with your order number, contact details and a clear description of the issue.
Yes. By signing up to CuratedGlow Rewards, you can receive early access updates, selected offers, reward opportunities and referral benefits when available. Our aim is to build a long-term CuratedGlow community, not just a one-time purchase.
Our first launch focuses on two hero serums: CuratedGlow Brightening Complex Serum for glass-glow tone care and CuratedGlow PDRN Ampoule Serum for deep hydration and barrier-support care.
Yes, they are designed as part of a simple two-serum routine. Start gradually, follow the directions for use and introduce one product at a time if your skin is sensitive.
Please use the Contact page or email support@curatedglowbeauty.com. For order support, include your order number and relevant photos where helpful.